Accountability model
A structure designed around controlled delivery
Titles matter less than knowing who owns each decision. Before delivery begins, Rowville records the accountable people, systems, handoffs and escalation routes for the engagement.
- The client retains ownership, professional judgement and final approval.
- Preparation and review responsibilities are assigned separately where the scope requires it.
- Judgement areas and exceptions are escalated rather than silently assumed.
- A named backup reduces dependency on any one person.
Engagement sponsorSenior relationship ownership and commercial escalation
Technical leadMethodology, judgement escalation and quality framework
Delivery leadWork allocation, deadlines, query management and service reporting
Assigned preparerDocumented work in approved systems and templates
Named reviewerReview at the level agreed in the service schedule
Client approverProfessional judgement, filing authority and final acceptance
Technology leadAccess controls, systems support and incident coordination