Frequently Asked Questions | Rowville Consulting

Named Roles

Preparation, review, approval and backup responsibilities agreed before delivery

Clear Scope

Fees and service levels reflect volume, complexity and review requirements

6+ hrs

UK Overlap

Same-day collaboration with UK business hours

Due Diligence

DPA, SLA, transfer safeguards and control information available for review

Security & Data Compliance

Is my financial data secure when processed in Botswana?

Security depends on the systems, access model and controls agreed for the engagement. Rowville documents these before processing begins:

Contractual safeguards: The engagement includes a DPA and the appropriate international-transfer mechanism.
Approved systems: Client information is handled through the platforms and locations agreed during onboarding.
Access controls: Access is limited by role and supported by multi-factor authentication where required by the control schedule.
Due diligence: Clients can review the applicable controls, subprocessors and incident commitments before engagement.

Botswana is not currently covered by a UK or EU adequacy decision. Restricted transfers therefore require an appropriate safeguard and assessment. View our security and data-handling summary.

How do you handle HMRC and Revenue submissions securely?

Submission responsibilities are agreed during scoping:

Approved authority: Access is used only under valid client or agent authorisation.
Secure gateways: Filing portals and authentication methods approved for the engagement are used.
Final approval: The named authorised person approves submissions before filing.
Audit trail: Submission dates, references and supporting documents are retained as agreed.

UK and Irish processes are scoped separately. Rowville does not treat the two jurisdictions as interchangeable.

What happens if there's a data breach?

We have a formal Incident Response Plan aligned with GDPR requirements:

Client Notification: The affected client is notified without undue delay and within any shorter period agreed in the contract.
Containment & Investigation: Immediate action to contain the breach and investigate root cause.
Regulatory Support: We provide the information the client needs for its assessment and any required controller notification.
Full Transparency: You receive a clear report on what happened, what data was affected, and our remediation steps.

Current insurance evidence, where applicable to the engagement, is supplied during due diligence rather than asserted generically.

Quality & Team Qualifications

What qualifications and experience will my delivery team have?

The required qualifications and experience depend on the work. Rowville identifies the proposed preparation, review and approval roles before engagement.

CIMA (Chartered Institute of Management Accountants): Our management accountants specialize in business strategy and decision support.
ACCA (Association of Chartered Certified Accountants): Experts in financial reporting, audit, and compliance.
Other relevant designations: Any additional professional designation is stated precisely and can be verified during due diligence.

Professional membership, designation and relevant experience are stated for the named individual. Rowville does not use a general company badge as a substitute for individual credentials.

How do you ensure quality matches UK standards?

The review model is agreed according to the risk and complexity of the engagement:

Preparer: A named team member completes the agreed work and supporting schedules.
Review: Review points, evidence standards and exception thresholds are documented.
Final approval: The authorised Rowville or client approver is identified explicitly.
Client Feedback Loop: Monthly service reviews to align output with your expectations.

The aim is a repeatable, visible workflow with clear accountability—not an unsupported claim that one delivery model is always superior.

Operations & Communication

What's the timezone overlap for collaboration?

We have 6+ hours of same-day overlap with UK business hours. Botswana is GMT+2, meaning:

When it's 9 AM in London, it's 11 AM in our Gaborone office.
Our core hours are 7 AM - 4 PM Botswana time (5 AM - 2 PM UK time).
We're available for morning meetings, same-day queries, and urgent requests during your business day.

This overlap is significantly better than Asian outsourcing destinations (like India or Philippines) which have limited or reversed overlap with the UK.

How do we communicate day-to-day?

We integrate seamlessly into your existing workflow:

Primary Channels: Microsoft Teams, Zoom, or phone for regular communication.
Weekly Progress Calls: Scheduled standing meetings with your dedicated accountant.
Direct Access: You have the direct contact details of your accountant and their backup.
Cloud Accounting Platforms: Real-time collaboration via Xero, QuickBooks, or Sage with notes and queries within the software.
Monthly Performance Report: Structured update on deliverables, timelines, and value-added insights.

Still Have Questions?

Our team is ready to address any specific concerns about your business's transition to offshore accounting.

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